After a few years as a happy Aussie Broadband customer, I have decided to move to Superloop. This is a quick summary of my experience.
Aussie Broadband recently announced they are increasing the price of their 100mbps plans by $10 a month. This means that an unlimited 100/40 plan is $98 for Superloop vs $109 for Aussie. Couple it with a referral code/link and you can get it for $88 for 6 months (here is my referral link). Aussie broadband have never been the cheapest provider, but this new hike is uncompetitive.
Superloop has copied the Aussie Broadband playbook as a premium NBN provider. They publish daily CVC graphs, which aren’t as detailed as Aussie Broadband’s but are good enough for you to identify if they are not provisioning enough CVC to your POI. Like Aussie Broadband there’s no lock in contracts and extra connection fees, which is a great way of knowing that if they do something like increase your plan costs or have a decline in service quality, you can easily move without penalty.
Churning was ridiculously quick. There was no need to cancel my connection with Aussie Broadband, I simply signed up on the Superloop website and within 5 minutes the connection had been swapped over with no noticeable connection interruption. No need to talk to anyone. One annoying thing is that the only payment methods they offer are Credit Card and BPay, so Credit Card is the only automatic way of paying – luckily though there is no surcharge for this.
No More CGNAT or Port Blocking
Something annoying about Aussie Broadband is that when you sign up or move house you need to wait until the connection is active, then contact their support to remove CGNAT (which messes with things like online games) and unblock incoming ports (important if, like me, you do some web development type stuff on your network). I was pleasantly surprised that Superloop hand out Dynamic IPv4 addresses by default and doesn’t engage in port blocking.
Similarly to my Aussie Broadband CVC Archive, I have started archiving Superloop’s CVC graphs too.
Have you since contacted Aussie BB just to make sure you have been (or will be) removed from their system and won’t continue to be charged? Also, I seem to remember something about giving them 30 days notice if you want to leave, but I could be totally wrong about that.
Good write-up about your move. I’ll probably be moving to Superloop too once I receive my email from Aussie.
I called them afterwards and they finalised my account from the day I switched, said they would credit my next invoice such that I only pay up until the day I left. I would try and time it so that you leave before you pay your invoice so that you don’t have to deal with refunds.
Cheers Jason, i just moved from ABB to Superloop using your referral.
Thanks for this. Looking to the do the same!
Thank you Jason.
I also made the switch using your code (and the promo code SLCXMAS20 for $15 off that is currently active) as moving me from 100/40 to 100/20 and charging me more money for the privilege is just insulting.
Cheers for this Jason, I used your referral link and everything went through in about 10 minutes. I signed up with the same speeds I had with Aussie, and tested once connected with Superloop, its all the same 🙂
I just switched nbn from aussie broadband to superloop. Do I use the same wifi name from aussie broadband?
If you’re using the same modem, then yes!